Privacy Policy 

Last updated: May 12, 2025
This Privacy Policy applies to BioBiz SHPK (trading as Malesia Honey) (“we,” “us,” or “Malesia Honey”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:
1. Who we are
Data controller:
BioBiz SHPK (trading as Malesia Honey)
Bill Klinton Bll 5 Ll 3, 296 Prishtine, Kosovo
Email: privacy@malesiahoney.com
2. What data we collect
Category
Examples
Source
Account data
Name, email, password
You (when registering)
Contact data
Billing & shipping address, phone number
You (checkout)
Payment data
Card details, bank transfer info
You via Paysera / Stripe
Order history
Products purchased, dates, amounts
You / transaction records
Device & usage
IP address, browser type, pages visited
Automatically via cookies
Marketing prefs.
Newsletter opt-ins, communication choices
You
3. How we use your data
  • Order processing (performance of contract)
  • Payments & refunds via Paysera, Stripe, etc.
  • Customer support and account management
  • Marketing & promotions (with your consent)
  • Website analytics & improvements
  • Legal & compliance (taxes, fraud prevention)
4. Cookies & similar technologies
We use cookies and tracking pixels to:
  • Enable core site functionality
  • Analyze visitor behavior (Google Analytics)
  • Tailor marketing campaigns
You can manage cookie preferences via the banner on first visit or through your browser settings.
5. Sharing & disclosures
We may share your data with:
  • Service providers (payment processors, delivery partners)
  • Analytics providers (Google Analytics, Hotjar)
  • Legal authorities when required by law
  • Affiliates only with your consent (for promotions)
We do not sell or rent your personal data to third parties for marketing purposes.
6. International transfers
Your data may be processed or stored outside Kosovo (e.g., in the EU or US) by our service providers. We ensure appropriate safeguards (standard contractual clauses) are in place to protect your data.
7. Data retention
  • Account & profile: retained while your account is active, plus 3 years after deletion for legal compliance
  • Order records: retained for 10 years (tax and audit requirements)
  • Marketing consents: retained until you withdraw consent
8. Your rights
Under Kosovo law and the GDPR, you have the right to:
  • Access your personal data
  • Rectify inaccuracies
  • Erase (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
To exercise these rights, email us at privacy@malesiahoney.com. We’ll respond within 30 days.
9. Security
We implement technical and organizational measures—encryption (TLS), secure servers, access controls—to safeguard your data. While we strive for security, no system is 100% immune to breaches.
10. Contact us
If you have questions or complaints about this policy or our practices, please contact:
BioBiz SHPK (trading as Malesia Honey)
Bill Klinton Bll 5 Ll 3, 296 Prishtine, Kosovo
Email: info@malesiahoney.com
Phone: +383 481 004 03
You may also lodge a complaint with Kosovo’s Personal Data Protection Agency.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version. Significant changes will be communicated via email or a notice on our website.
Thank you for trusting Malesia Honey with your personal data.